This Privacy Policy explains how dk9999 collects, processes, stores, and protects the personal information of players who register and use the services available at dk9999.ws. Your privacy matters to us and we handle every piece of personal data with care, discretion, and strict purpose limitation. Please read this document in full before registering an Account.
1.1 dk9999 operates the online gaming and sports betting platform accessible at dk9999.ws (the "Platform"). For the purposes of this Privacy Policy, dk9999 is the data controller responsible for the personal information collected from players who register and use the Platform.
1.2 dk9999 is designed specifically for the Pakistani market. The Platform operates in Pakistani Rupees (PKR) and supports local payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. All player-facing communications are conducted in English.
1.3 Questions relating to this Privacy Policy or to your personal data may be directed to the dk9999 data support team via the contact details provided in Section 15 of this document.
2.1 This Privacy Policy applies to all personal data collected by dk9999 in connection with: (a) the registration of a player Account; (b) use of any gaming, betting, or other services on the Platform; (c) communications between a player and dk9999 support; (d) use of the dk9999 website including all pages, tools, and features.
2.2 This Policy should be read alongside dk9999's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2.3 This Policy does not apply to third-party websites or services that may be linked from the Platform. dk9999 has no control over and accepts no responsibility for the privacy practices of third-party services.
3.1 dk9999 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number | Account registration, KYC / age verification |
| Contact Data | Email address, Pakistani mobile number | Account communications, 2FA, support |
| Address Data | Residential address, city, province | KYC verification, fraud prevention |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, transaction history | Payment processing, AML compliance, withdrawal verification |
| Gaming Data | Bet history, game session data, deposit and withdrawal records, bonus activity | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session identifiers | Security monitoring, fraud detection, platform optimisation |
| Communication Data | Support chat logs, email correspondence, feedback submissions | Customer service, complaint resolution, quality improvement |
| KYC Documents | Scanned CNIC, passport, utility bills, source of funds documentation | Identity verification, regulatory compliance, AML |
3.2 dk9999 does not collect or process special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless this is strictly required by applicable law or regulatory obligation, in which case players will be separately informed.
4.1 Directly from you — when you register an Account, complete KYC verification, make deposits or withdrawals, place bets, contact our support team, or submit any form on the Platform.
4.2 Automatically — when you access and use the Platform, we automatically collect technical data including your IP address, device identifiers, browser type, pages visited, time spent on the Platform, and session data via cookies and similar tracking technologies. See Section 7 for full details on cookies.
4.3 From third parties — we may receive data about you from our payment processing partners (including JazzCash, EasyPaisa, and partner banks), identity verification service providers, fraud detection services, and where permitted, from publicly available sources for the purposes of KYC and AML compliance.
5.1 dk9999 processes your personal data on the following legal bases:
5.2 Where processing is based on consent, you retain the right to withdraw that consent at any time by contacting our support team or updating your Account preferences. Withdrawal of consent does not affect processing that occurred prior to withdrawal.
6.1 dk9999 uses the personal data it collects strictly for the following purposes:
6.2 dk9999 will never sell your personal data to third parties for their own marketing purposes. We do not use your personal data for automated profiling that produces legal or similarly significant effects without human oversight.
7.1 dk9999 uses cookies and similar tracking technologies (including local storage and session identifiers) to operate the Platform, maintain your login session, remember your preferences, and monitor for security threats.
7.2 The cookies used on the dk9999 Platform fall into the following categories:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Login session management, security tokens, fraud prevention flags | No — essential for the Platform to function |
| Functional | Remembering language preferences, game settings, responsible gaming limits display | No — needed for core functionality |
| Analytics | Anonymous usage statistics, page performance, error monitoring | Yes — consent requested on first visit |
| Marketing | Personalised promotional content, campaign attribution tracking | Yes — consent requested on first visit |
7.3 You may manage your cookie preferences through the cookie consent banner displayed on your first visit to the Platform. You may also control cookies through your browser settings; however, disabling strictly necessary cookies may affect the Platform's ability to function correctly.
7.4 dk9999 does not use third-party advertising networks that track your activity across unrelated websites for the purpose of serving targeted advertising outside of the dk9999 Platform.
8.1 dk9999 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described in this section.
8.2 Payment processors — we share the minimum necessary financial and identity data with our payment partners (including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank) solely to process your deposits and withdrawals. These partners are contractually bound to process your data only for payment purposes.
8.3 Identity verification providers — we may share identity documents and related data with accredited KYC and AML service providers for the purpose of verifying your identity and age. These providers operate under strict data processing agreements.
8.4 Fraud and security services — technical data, including IP addresses and device identifiers, may be shared with fraud prevention services to detect and block suspicious activity on the Platform.
8.5 Regulatory and legal authorities — dk9999 may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, including in connection with AML investigations, tax obligations, or court orders. We will inform you of any such disclosure where we are permitted by law to do so.
8.6 Business transfers — in the event of a merger, acquisition, or sale of all or part of dk9999's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer and given the opportunity to close their Account if they do not consent to the transfer.
8.7 All third parties with whom dk9999 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond that for which it was shared.
9.1 Some of dk9999's service providers and operational infrastructure are located outside Pakistan. Where personal data is transferred internationally, dk9999 ensures that appropriate safeguards are in place to protect that data, including:
9.2 If you would like further information about the safeguards in place for any specific international data transfer, please contact our support team using the details in Section 15.
10.1 dk9999 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | Regulatory / AML compliance |
| Financial & Transaction Records | 7 years from date of transaction | Legal and tax obligations |
| KYC Documents | 5 years after Account closure | AML / regulatory requirement |
| Gaming Activity Data | 5 years from date of activity | Responsible gaming monitoring, dispute resolution |
| Support Communications | 3 years from date of communication | Complaint resolution, quality assurance |
| Technical / Log Data | 13 months from collection | Security monitoring, fraud investigation |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Evidence of consent |
10.2 Once the applicable retention period expires, dk9999 will securely delete or anonymise your personal data so that it can no longer be linked to your identity.
11.1 Subject to applicable law, you have the following rights with respect to your personal data held by dk9999:
11.2 To exercise any of the above rights, please contact our support team with your full name, registered email address, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request.
11.3 dk9999 will respond to data rights requests within 30 calendar days. Where a request is particularly complex or numerous, we may extend this period by a further 60 days, in which case we will inform you of the extension and the reason for it.
11.4 If you are dissatisfied with our response to a data rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
12.1 dk9999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
12.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dk9999 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
12.3 While dk9999 takes data security seriously, no internet-based platform can guarantee absolute security. You are responsible for keeping your own Account credentials confidential and for ensuring that your device and internet connection are secure when accessing the Platform.
13.1 dk9999 employs age verification technology and manual review processes during KYC to confirm that all Account holders meet the minimum age of 21 years. Age verification is mandatory before any real-money deposits or wagers are permitted.
13.2 If you have reason to believe that a minor has registered or is using a dk9999 Account, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action.
14.1 dk9999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. The updated Policy will be published on this page with a revised effective date.
14.2 Where changes are material — meaning they significantly affect how we process your personal data or your rights — we will notify registered players by email and/or via a prominent notice on the Platform at least 7 days before the changes take effect.
14.3 Your continued use of the dk9999 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with the updated Policy, you must stop using the Platform and may request Account closure.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by dk9999, please contact our data support team using the following details:
15.2 For questions related to responsible gaming, self-exclusion, or deposit limits, please visit our Responsible Gaming page or contact our 24/7 support team directly.
Six commitments that underpin how dk9999 handles your personal information every day
Every connection between your device and dk9999 is secured with industry-standard 256-bit SSL/TLS encryption. Your personal and financial data is protected in transit at all times — whether you are depositing via JazzCash or checking your bet history.
Sensitive data stored by dk9999 — including KYC documents, CNIC records, and financial transaction logs — is encrypted at rest using robust key management practices. Your documents are never stored in plain text.
Access to player personal data within dk9999 is strictly controlled. Only authorised team members with a clear operational need can access your data, and every access event is logged and auditable.
dk9999 will never sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively for operating your Account and meeting our legal obligations — nothing more.
Even though dk9999 serves the Pakistani market, our data handling practices are aligned with international best-practice standards. You have clear rights of access, rectification, erasure, and portability over your personal data.
Our support team is available around the clock to assist with data access requests, consent withdrawals, and any privacy concerns you may have. Email responses to formal data rights requests are guaranteed within 30 days.
Your data is protected. Your identity is verified. Your funds are secure in PKR. Cricket betting, live casino, slots, and more — Pakistan's most trusted online gaming platform. 21+ only. Please play responsibly.